What to do about online gaming ripoff?

On Saturday, 23 Jan 10 I was sitting at home bored so I decided to do some online gaming. I initially play with Jackpot Capital but after losing $100 bucks or so I decided to try there sister company, Slotastic. They offered on 1st time start up bonus of 100% match. I deposited $75, and they matched it so I started off with $150.00. After playing slots and video poker, I was up to $800. I continued to play going back and forth between slots and video poker. After awhile I was @$3500! I then proceeded to the cashier to see my options to cash out some of the monies. Needless to say, they told me I was ineligible to cash out because I still had a “play through” amount of $1800, because most of my winnings came from poker which according to the terms, is ineligible. This basically means that I have to play $1800 to separate what Ive won on video poker as opposed to slots. I played through the $1800 on a slot machine and only lost $300 because of the back and forth winnings on the slot machine.
Again, I attempted to cash out. This time I elected $2600 of the $3200 balance. I contacted the casino because there was a problem cashing out because my bank doesn’t have a SWIFT of BIC #. The operator explained to me to email the support personnel and they would correct the problem since BIC #s are only associated with overseas account.
The next thing I know I received a email from the “accounting department”, explaining that all my winnings were null and void because they came from the video poker. I then explained that I had also won monies on the slot machines as well. I later received another email stating that they had refunded my initial $75.00. When I logged on, I realized not only did they deposit my $75 but they took ALL monies from me, the entire balance of $2600 + what was left after I played a little more. They total was well over $2800.00. My account has a balance of $75! I admittedly contacted them again and they didn’t bulge!
Saying that I’m upset is a complete understatement. I did everything they told me to do yet they took all the money from me. I played slots as well as poker In fact the total times are around the same. Yes, the majority of the winnings came from poker but I won a lot of money on the slots as well. So why cant the slot monies be given to me?
I don’t know what to do about this. Is there some1 that can advise me of this issue. My email is sheka318@yahoo.com

4 Responses to “What to do about online gaming ripoff?”

  1. PepperAnn says:
    February 16, 2010 at 11:33 am

    Hello, since i do not know the bonus code you did use I am assuming that you used a code that had specific terms and conditions and possibly only play on slots was allowed. Most bonuses from casinos come with terms and conditions and you need to be sure to read all of them and follow the rules if you want to be able to cashout. When I first started playing online I had a similar problem, but then after reading the rules or terms and conditions I realized I was at fault. Some bonuses have a max cashout also, so you want to be sure to find that out before you take a bonus. Also, some bonuses are good for play on slots only, and even if you did win on slots but then played video poker, that would void all of your wins because the bonus was good for slots only.

    Since you posted your email I will send you off an email as well in case you need more help.

  2. Ranger4402 says:
    February 16, 2010 at 11:50 am

    I hate to be blunt here but your question is the perfect reason to avoid online gambling 100 percent. Since you did not go to a licensed brick and mortar casino either in Nevada or Atlantic City, you did not get the benefit of gaming in a licensed casino that is subject to the state gaming laws. Instead you hooked in with a dubious company that is probably located overseas and out of reach of U.S. gaming laws. I am sorry to see you get taken, but that is exactly why online gaming is a bad idea.

    I guess you can keep complaining to this company and maybe they will back down. But they don’t have to. You are not likely to travel to where this company is located and sue them in that country’s court system. So, I am afraid you are out of luck.

    Next time, travel to Las Vegas or Reno or Atlantic City and enjoy the pleasure of gaming in a licensed casino that is honest and accountable.

  3. J says:
    February 16, 2010 at 12:04 pm

    this is a more common problem than you’d think.

    it’s not exactly that online gaming is all bad, but definitely you have to stick with reputable sites. online gaming sites are headquarted outside the US, where they can jerk people around and literally steal from them like they did to you, and not have to worry about legal issues.

    hate to tell you, but consider yourself fortunate that you even got your $75 back. there’s really nothing you can do about this.

  4. michaelstjohn2001 says:
    February 16, 2010 at 12:31 pm

    Have to disagree here. a good online site is much better, and offers far more wagering options than any land based casino. That said, you should only play at a site recommended by others, as there are some bad ones out there. Because Vegas has limited the size of sportsbook bets, all the high rollers now play overseas. The best online casinos are generally in costa Rica, where they are heavily regulated. Most of them are so large that they would not risk losing their license to cheat someone out of a small amount of money. I have used Sportsbook.com for years, and found them to be very good.

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